WELCOME KITS

For the day to day enrollment of New Members, there are unique demands placed on Healthcare Plans to provide for the timely fulfillment of the New Members’ Post Enrollment Kits (“Welcome Kits”) as part of an ongoing process.

DMC’s 5 X Per Week Post Enrollment Kit mailing program provides its Plan customers with 48 hour turnaround on all Post Enrollment Kit mailings. Solutions range from using preprinted materials pulled from inventory SKUs to scalable to robust print-on-demand solutions for DMC Plan customers operating in a large number of markets with an array language and GEO variations that make a conventional preprinted solution too costly.

Here is a sample 5 X Per Week Production Schedule that DMC employs on a regular basis for several of its Plan customers:

DMC’s 5 X Per Week Post Enrollment Kit program includes access to Appended Member Data Files and the real-time tracking of all Post Enrollment Kit packages through an the DMC Client Portal that DMC will make available to your Plan. In addition to real-time access to package tacking and deliver confirmation, DMC also provides instant Plan access to all Personalized Member PDF content, including Member ID Cards, Welcome Letters, LIS Rider Letters, etc. that was mailed to each Member. This information is maintained in a HIPAA Compliant Health Cloud for a minimum period of 10 years.