Project Description

DOCUMENT CREATION

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DMC has an expert team of dedicated consultants who have decades of experience with CMS Plan Application Submissions, Bid Submissions, the development of Plan Model Documents, Compliance Review, and other consulting services which provides tremendous value to our customers aside from DMC’s ability print and/or ship and mail documents. For Plans operating in a large number of markets, DMC devised the layout and functionality of what DMC refers to as the Plan Data Grid in order to utilize a Variable Data Programming (VDP) solution to create the vast array of Plan documents required to meet the needs of these Plans These document creation services, when combined with DMC’s language translation and 508 remediation services, work together to provide your Plan with a single source solution for its document creation needs. Add to these services our printing, binding, assembly and mailing capabilities, and DMC truly becomes your Plan’s one-stop turnkey solution to its AEP marketing and regulated mailing compliance requirements. Our approach and methodology to Document Development procedures is to include only the basic necessary steps required to enforce the use of proposal “best practices”. We want to ensure a quality product while allowing for maximum flexibility. There are many benefits of utilizing DMC’s well thought out processes for the development of the ANOC/EOC and Summary of Benefits materials. These benefits at a minimum include:

  • Improved material development capability through defined, efficient processes
  • Compliance with CMS document content and template formatting
  • Focus on our customer’s requirements and needs, to ensure that internal elements are consistent and effectively implemented; thereby providing the highest level of quality
  • Reduced cost per effort in both time and resources
  • Reduced learning curve for new material development professionals through a proven streamlined and successful process
  • Tightened internal controls minimizing errors
  • Working the plan, not just “planning the work”
  • Incorporating lessons learned from experienced experts with over more than 30 years of combined experience in the development of ANOC/EOCs and Summary of Benefits
  • Enhanced continual improvement through structured and defined feedback loops
  • Updated matrices with quantifiable elements to track and measure productivity, feedback, and changes
  • Constant availability and communication with Plan Management and 24/7 transparency as to document creation made available through the DMC Document Management Site collaborative workspaces

DMC’s incorporation of Best Practices into standard procedures and processes for the development Plan Documents includes eight basic steps that are used to help our customers with avoiding typical traps encountered by not using proven processes with true quality controls. These basic steps include:

  • Step 1 – Define and Map the Material Development Process: Define current processes being followed in a graphical map to ensure your understanding of material development state
  • Step 2 – Identify Best Practices to Incorporate: Identify potential best practices that will offer your Plan the greatest opportunity to improve productivity/quality while reducing time/cost to develop materials
  • Step 3 – Define the Process Inputs and Outputs: Define data inputs/outputs required to develop the ANOC/EOC and Summary of Benefits and to ensure your understanding of the inter and intra departmental activities
  • Step 4 – Define Roles and Responsibilities: Define the who, what, and when of each phase in the material development process
  • Step 5 – Develop Standard Forms: Determine the tools that support the material development process and when to apply them
  • Step 6 – Write Procedures and Work Instructions: DMC’s consultant team will develop a procedure/work instruction paper to ensure Subject Matter Experts and Materials Development Professionals fully understand their role, responsibility, and management expectations
  • Step 7 – Kick‐off: Conduct Kick‐Off meeting to ensure both contractor and plan staff understand material development process, data needs and transfers, chain of command, review process, and expectations throughout the entire development process
  • Step 8 – Train, Train, and Re‐Train: Provide training to ensure your internal staff can apply new best practices and process for the following year

DMC’s Plan Document development will start with the previous year’s documents, and then require updated Plan Benefits, Co‐Pays, Allowances, etc. from the Plans through what is referred to as a Plan Crosswalk Document. DMC’s experts then version out the new year’s CMS Model Document templates to create your Plan’s new documents.

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DATA SECURITY & COMPLIANCE

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ANOC / EOC MAILINGS

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WELCOME KITS

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DOCUMENT CREATION

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DOCUMENT CONTROL SITE

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DRUG FORMULARIES

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PROVIDER DIRECTORIES

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508 & LANGUAGE TRANSLATION

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MEMBER ID CARDS

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PLAN CORPORATE PORTALS

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MEDICARE LIST SERVICES

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NEWSLETTERS

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PRE-ENROLLMENT KITS

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MARKETING & PRINT/DIRECT MAIL

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DIGITAL MARKETING