For the reasons detailed below, Direct Media Communications, Inc. (“DMC”) will keep its print and mailing operations in production throughout the COVID-19 Pandemic. To the extent that your business might have need of our services, regardless of the type of industry, we are here to help. While DMC is producing Medicare Health Plan materials on a daily basis, it will benefit the continuity of our operation and employment of our workers if we also accept and produce non-health Plan related materials. Please do not hesitate to reach out to Direct Media Communications, Inc. for any print and direct-mail needs.

On March 19, 2020, California Governor Newsom issued Executive Order N-33-20 directing all residents immediately to heed current State public health directives to stay home, except as needed to maintain continuity of operations of essential critical infrastructure sectors and additional sectors as the State Public Health Officer may designate as critical to protect health and well-being of all Californians. DMC is a California-based Corporation that maintains production operations in California and Wisconsin. While Order N-33-20 applies specifically to California businesses, the “stay home” and “shelter-in-place” orders referenced in this email are also being implemented in other states.

In accordance with Governor Newsom’s order, the State Public Health Officer has designated a list of “Essential Critical Infrastructure Workers” that are exempted from this order to help state, local, tribal, and industry partners as they work to protect communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security. Included in this list is the HEALTHCARE / PUBLIC HEALTH Sector Profile and the companies that support these operations. Organizations providing specific services such as postal, shipping, mailing, and mail management are considered Essential Critical Infrastructure businesses providing support to the HEALTHCARE / PUBLIC HEALTH Sector.

Further, pursuant to the most stringent of “shelter-in-place” orders issued by various public health officers, like the “Public Order Under City of Los Angeles Emergency Authority” dated March 19. 2020, DMC remains exempt from closure as a “manufacturing and distribution company deemed essential to the supply chains of “Essential Critical Infrastructure Workers”.

DMC has a long track record of providing printing and mailing services to health Plan insurance companies required to comply with the federally mandated guidelines of the Centers for Medicare & Medicaid Services (“CMS”). A health plan insurance company must comply with CMS guidelines that mandate the array of printed materials and products Plans are to provide to their members. And, while communication between health plans and their membership is always important, at times like this it is most critical. The products that DMC produces for its health plan customers’ membership includes Member ID Cards, Provider Directories, Formularies, etc. These are materials on which health plan members rely to gain access to their providers. The Medicare membership of these Plans has been identified one of the “most vulnerable” COVID-19 categories of individuals (i.e. persons over age 65) in the country.

Direct Media Communications, Inc. applies best practices in its effort to limit the spread of COVID-19. As possible, employees are required to follow the latest guidelines for social distancing and personal hygiene. Where possible, employees are working remotely. Only those employees whose job requires tools, machinery, etc. are working onsite. In some cases, an employee may be required to work on site temporarily such as to process payroll, administer cash receipts and cash disbursements which are consider Minimum Basic Operations required for DMC to continue operations in support of Essential Businesses.

DMC remains operational to help our community and to help your organization! Please contact us if you have any questions about our services or how we might assist you.