CMS ANNOUNCES EPRESENTMENT OPPORTUNITIES FOR DELIVERY OF EOC DOCUMENTS
On April 2nd, 2018, CMS issued the final 2019 AEP CMS Call Letter in which it announced that Plans will be able to offer the Epresentment of EOC documents (PDFs). It is unclear at the moment if the Epresentment process is best served with the delivery of PDFs through the DMC Client Portal to Plan Member Portals hosted on the Plans’ websites or with delivery through some type of secure email protocol sent directly from DMC to the Plans’ Members. DMC’s programming team is commencing work right now on the Epresentment solution for 2018 and will address this opportunity on a plan by plan basis; including DMC supplying the Member Facing solution as part of its Client Portal Solution. Please note that all automated Epresentment documents will be 508 Remediated, as required, on a per document basis, in accordance with CMS regulations.